Terms & Conditions

Effective Date: July 2, 2026

These Terms & Conditions (“Terms”) govern your use of the website and services provided by Luxe RGV IV Drip & Wellness Lounge (“Luxe RGV,” “we,” “our,” or “us”). By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree, you must not use our website or services.

1. Eligibility

You must be at least 18 years old to use our services. By using our services, you confirm that you meet this requirement.

Our services are available only in jurisdictions where legally permitted, primarily within the State of Texas, including mobile service areas across the Rio Grande Valley and South Padre Island.

2. Medical Services Disclaimer

All services, including IV therapy, vitamin injections, wellness treatments, aesthetics, and weight management support, are provided based on individual medical assessment and provider discretion.

No guarantee is made regarding outcomes or results.

3. Telehealth & Medical Decision-Making

Where applicable, licensed healthcare providers may conduct telehealth consultations to determine medical appropriateness of services. Prescriptions, when applicable, are issued solely at the discretion of licensed providers within their scope of practice and applicable law.

4. Payment Terms

• Payment is due at time of service or booking unless otherwise stated

• Prices are subject to change without notice

• We accept major credit/debit cards and approved payment methods

• All charges are authorized at the time of purchase

Refunds, if any, are evaluated on a case-by-case basis.

5. Cancellations

Appointments must be canceled or rescheduled within the timeframe stated in our Cancellation Policy. Late cancellations or no-shows may be subject to fees.

6. Prohibited Use

You agree not to:

• Use services unlawfully

• Provide false medical or personal information

• Attempt to interfere with website security or operations

7. Limitation of Liability

To the fullest extent permitted by law, Luxe RGV is not liable for any indirect, incidental, or consequential damages arising from use of our services or website.

8. Governing Law

These Terms are governed by the laws of the State of Texas.

Any disputes shall be handled in Texas state or federal courts.

9. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of changes.

Privacy Policy

Effective Date: July 2, 2026

Luxe RGV IV Drip & Wellness Lounge respects your privacy. This Privacy Policy explains how we collect and use website-related information.

1. Information We Collect

We may collect:

• Name, phone number, email address

• Appointment or inquiry information

• Website usage data (cookies, analytics, device information)

We collect only information necessary to operate our website and schedule services.

2. How We Use Information

We use your information to:

• Schedule and manage appointments

• Communicate with you about services

• Improve website performance and user experience

• Provide customer support

3. Sharing of Information

We do not sell your personal information.

We may share information with:

• Payment processors

• Scheduling or communication platforms

• Licensed healthcare providers involved in your care

All third parties are required to maintain confidentiality.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure.

5. Your Rights

You may request:

• Access to your information

• Corrections or updates

• Deletion of non-medical website data (where legally permitted)

6. Cookies

Our website may use cookies to improve functionality and analytics.

7. Updates

We may update this policy periodically.

Notice of Privacy Practices (HIPAA)

Effective Date: July 2, 2026

This Notice describes how Luxe RGV IV Drip & Wellness Lounge may use and disclose your Protected Health Information (PHI) and your rights under HIPAA.

1. Our Responsibilities

We are required by law to:

• Maintain privacy of your health information

• Provide this Notice of Privacy Practices

• Follow current privacy policies

• Notify you of any breach of unsecured PHI

2. Uses & Disclosures of Health Information

We may use your PHI for:

• Treatment

• Payment

• Healthcare operations

• Appointment reminders

• Legal compliance

We may also disclose information when required by law.

3. Your Rights

You have the right to:

• Access your medical records

• Request corrections

• Request restrictions

• Request confidential communications

• Receive an accounting of disclosures

4. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health & Human Services.

Filing a complaint will not affect your care.

5. Contact Information

Luxe RGV IV Drip & Wellness Lounge
Edinburg, Texas
Phone: (956) 431-8240
Email: luxemobilergv@gmail.com

Medical Disclaimer

The services and content provided by Luxe RGV IV Drip & Wellness Lounge are for general wellness purposes only.

They are not intended to diagnose, treat, cure, or prevent any disease.

All services are provided following a medical screening and are subject to provider evaluation and approval.

Individual results vary and are not guaranteed.

In case of a medical emergency, call 911 immediately.

Telehealth Consent

By using telehealth services, you acknowledge and agree:

• Telehealth involves remote evaluation via digital communication

• It is not a replacement for emergency medical care

• Technical issues may affect communication quality

• No guarantees are made regarding outcomes

• You are responsible for providing accurate medical information

You consent to receive medical evaluation, consultation, and treatment through telehealth as permitted by law.

In emergencies, call 911 or go to the nearest emergency room.

Cancellation & Payment Policy

Appointments must be canceled or rescheduled within the required notice period to avoid fees.

• Late cancellations or no-shows may incur charges

• Payment is required at time of service unless otherwise stated

• Prices are subject to change

Refunds are not guaranteed and are reviewed on a case-by-case basis.